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In Version 13, clients can respond with a confirmation to appointment reminders sent by text message. It's easy for them to do, and it's hands off for you once you set it up! Here's how:
Click the Messaging & Marketing drop-down menu and choose Set Up Appointment Notifications.
Make sure that the Send appointment reminders to clients by text message box is checked.
Check the and allow clients to respond to a text reminder to confirm the appointment box.
When your clients receive their text reminders, REPLY C to confirm your appointment will automatically be appended to your existing text reminder template. Clients just need to reply with either an upper or lower case C and your software will automatically process the feedback. Clients will also receive another follow-up message thanking them for confirming the appointment.
When a client confirms by text, some important changes will happen in the software to alert you of their confirmation. As shown below in red, the Confirmed field on tickets will automatically be changed to Text Message and a line of text will indicate the date that the appointment was confirmed.
You can also tell whether or not the appointment was confirmed from looking at the appointment book itself. Appointments that have been confirmed via text message will have a bell icon with a check mark, like shown in the picture below. If the reminder has been sent but not confirmed, it will just be a bell icon without the check mark.
At this point, there is nothing else that you absolutely need to do to receive confirmations by text. But, if you wish, you can customize the Confirmation Reply text message. In the Set Up Appointment Notifications window, you can edit the follow-up message that clients receive after confirming by clicking the Edit Message button next to Text Confirmation Reply.
Messages will not send until your messaging account registration has been verified by Twilio.
*Overage charges can occur if you exceed the volume in your plan. Additional surcharges may impact International users.