These instructions will help you make sure that Remote Access stays connected when you are away from your business. It is required that you leave your computer running and signed into your Windows User Account for the service to work properly. Your database must be accessible for Remote Access to display any of your information since the service works in real time.
Sleep mode is a common cause for the software to freeze or lose connection. It also has an effect on your services that use the Internet to connect to your database. It is recommended that you disable this feature.
Go to Windows Start > Control Panel.
Choose Hardware and Sound.
Click on Power Options.
In the left pane, select Change when the computer sleeps. Set the Put the computer to sleep pull-down to Never.
Select the blue Change advanced power settings link.
Expand the + next to Hard Disk, followed by the + next to Turn off hard disk after.
Ensure that the value in Setting says Never. If it does not, click on the setting and change it to zero.
Click Apply and the OK. This will disable the hard drive from shutting down after a period of inactivity in Windows.
Click Save changes in the Power Options settings and then close Control Panel.
These changes to your Windows power options will ensure that Remote Access stays connected. It is OK to turn off your monitor or display. If you use a laptop for your main computer, make sure you adjust the actions Windows takes when you close the lid. These settings will likely be changed in Windows Start > Hardware and Sound > Power Options.