If you are experiencing issues logging in with Remote Access on your mobile device or web browser, click the Online Services pull-down menu and select Remote Access Setup or Remote Access Settings.
The window that displays will let you know if this service is running.
If it's not, click the Start Service button.
If it does say running, click the Restart Service button. Try logging in after this.
If this does not resolve the issue, you may need to check that the Remote Access service is running manually. To do this, go to your computer's Control Panel > System and Security > Administrative Tools > Services. Navigate the list of services until you see DaySmart Remote. Right-click it and choose Start or Restart. Try logging in again after this.