If a client responds to an e-mail or a text message, the response does not come directly to your software. There are settings you can configure to decide how you receive those responses.
Click the Messaging & Marketing pull-down menu.
Select Messaging System settings.
Choose Edit Company Info.
A web browser will open and you will need to log in to your DaySmart account.
Once you're logged in, choose the My Info button at the top.
Click the Edit Messaging Info tab.
The Primary E-mail and Primary Phone you enter here are the destinations at which you will receive responses. The Primary Phone must be a mobile number that can receive text messages and the Primary E-mail can be any address. Your clients must respond to this number and not the number from which the message is sent. Make sure to include a line of text instructing the client to respond to the <Company Phone> insert item.