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The ticket history for individual tickets can be very helpful in determining when changes were made to tickets, including when different services and products were added and when a ticket was closed. To access the ticket history, bring up the ticket that you would like the history for. You will then be able to select View Ticket History in the bottom left.
When viewing the ticket history, it will display:
Date and Time of changes and the name of the computer the changes were made on.
Client name on ticket
Client ID
The ticket status at the end of the changes
The date the ticket is scheduled for
Changes to row items
Total for the ticket
These items with be added to the ticket history for each time there are changes made to the ticket.
An example as to when this could be useful is if you are trying to determine if any changes were made to a ticket after it was closed. In this situation, you would navigate to the ticket and bring up the Ticket Information screen and then select View Ticket History. Scroll down the ticket history until you see an entry where the ticket status was first listed as Closed. You would then continue to scroll down and see if there are any other entries made. If so, you would want to see what row changes were made or see if the client was changed.
This is just one simple example, but with the ticket history you can determine a multitude of things, such as if prepaid service quantities were changed or when the price of a specific service was changed for the customer.