📝 Overview
This article explains how to request either a one-time export of data, temporary access to data hosted on DaySmart’s servers, or a temporary license to open your desktop software for a cancelled account. It outlines eligibility, submission steps, and what to expect after you request access.
Below is a list of what can be exported from your Daysmart Pet database:
Click the arrow to learn what can be exported
Click the arrow to learn what can be exported
Clients and Pets Export (These will be exported into separate files)
Products Export
Services Export
Employees Export
Client Notes Export
Full XML Backup (This will be XML format, it is not readable and you would need to partner with an outside tech individual to convert to readable information)
🔑 Authorizations
Before submitting your request, ensure you have:
Authorization to access or export the data in question.
Clear understanding of your account status and what you are asking for (export vs. temporary access vs. temporary license).
Awareness that this request is treated as a one-time courtesy; future access is not guaranteed.
🛠️ Procedure
This section outlines how to complete and submit the Data Retrieval & Export Request Form, including key preparations and what happens after submission.
⚠️ Before you submit:
Confirm your account still hosts the required data; data may be deleted after a period of inactivity.
Identify exactly what you need: export, temporary access, or a license.
Recognize that no phone/email/chat support is included with temporary access or license.
📄 Fill Out & Submit the Form
Click the arrow to view the form and instructions
Click the arrow to view the form and instructions
Click this link for the Data Retrieval Request Form.
Complete all required fields on the form, incomplete submissions cannot be processed.
Review the form for accuracy, incorrect information will delay the transfer of files or access to the account.
Submit the form as instructed to initiate processing.
📬 What Happens After Submission
Click the arrow to learn more about what happens after submission
Click the arrow to learn more about what happens after submission
The request will be reviewed and validated by the company.
If approved, your data export files will be sent to the admin requestor on the form or your account will be reactivated for 24 hours (temporary license) as specified.
After the time period ends, access will be deactivated.
❓ FAQs
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
How long does the data export or access take?
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Click the arrow to view the answer
Processing usually takes up to 2 business days, depending on request volume and data scope.
What happens if my data was deleted due to inactivity?
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Click the arrow to view the answer
Data hosted by DaySmart is deleted after extended inactivity. If data is already removed, your request may be denied or you may receive limited data.
Will I receive ongoing access after submission?
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Click the arrow to view the answer
No, access is granted as a one-time courtesy for the specified time only. Further access requires a new arrangement.