📝 Overview

To cancel your credit card processing account, a cancellation form must be filled out to verify account details. Once submitted, a DaySmart team member will follow up via email to confirm your request and let you know the next steps for your account.

📋Submit the cancellation form

Learn how to fill out the Credit card processing account cancellation form.

Click on this link: Merchant Account Cancelation Request
Select your credit card processor
Select your reason for canceling
Depending on your Credit card processor, different info is needed to cancel. Click on your processor below for further instructions.

CardConnect

Click the arrow to learn how to fill out the form for CardPointe accounts

Enter the first and last name of the account owner
Enter the Legal or Doing Business as name
Enter the best email for contact - DaySmart will be following up
Enter one of the following options to verify your account
1. Full Merchant ID
2. Last 4 of the Tax ID on file
3. Last 4 of the bank account on file
Are you canceling more than one account/location?
1. Click yes if there is more than one location for the main location that you are looking to close
2. Click no if you are closing a single location or booth renter accounts. Independent service providers should submit a separate cancellation form.
Use your mouse or finger to draw your signature
Click Submit Form

Stripe

Click the arrow to learn how to fill out the form for Stripe accounts

Enter the first and last name of the account owner
Enter the Legal or Doing Business as name
Enter the best email for contact - DaySmart will be following up
Enter your Account ID
Use your mouse or finger to draw your signature
Click Submit Form

📦Device Returns

Click on your credit card process below to know if your credit card reader needs to be returned

CardConnect

Click the arrow to learn more about CardConnect device returns

United States

Click the arrow to learn more about United States device returns

If you have a leased Clover Flex or Clover Mini that has been ordered within the year, the device will need to be returned to CardPointe. To initiate a return, contact us and provide the serial number of the device being returned.

Cardpointe will send you an email with a shipping label typically within 1-2 business days. If you do not see a shipping label email, please contact us, and we can check the status of the label. DaySmart is unable to provide any boxes or other shipping items.

All other devices can be recycled at a local electronic recycling center once the ticket is submitted (Devices purchased outright, Clover Compact, non-Clover devices, devices delivered over 1 year ago)

Canada

Click the arrow to learn more about Canadian device returns

All devices must be returned upon cancellation. To initiate a return, contact us and provide the serial number of the device being returned.

Failure to return the device will result in continued device fees on your account.

Stripe

Click the arrow to learn more about Stripe device returns

Stripe device orders are eligible for return only within 30 days of purchase, including promotional offers. If the cancellation occurs after the 30‑day window, you’ll be responsible for the cost of the device.

If you’re using Stripe with another platform, the device can be reprogrammed for that system. Otherwise, it can be recycled or sold to another business that uses Stripe

❓Frequently Asked Questions (FAQs)

What is my Merchant ID/Account ID?

Click the arrow to learn how to locate your processor ID in your DaySmart software

If you're unsure of your credit card processor or Merchant/Account ID, you can easily check in the DaySmart software

Cardpointe Merchant IDs will start with 496, 5200, or 266
Stripe Account IDs will start with acct_

💻 DaySmart Beauty & Pet Website

Click the arrow to learn how to locate your processor ID on the DaySmart Website

Log in to the DaySmart Website
Click on the three dots labeled "More"
Select Settings
On the left side, navigate to card processing.
Click on Settings again.

📱 DaySmart Beauty & Pet Mobile App

Click the arrow to learn how to locate your processor ID on the DaySmart Mobile App.

Log in to the DaySmart App
Click on the three dots labeled "More"
Select Settings
Click Credit Card Processing Settings
Click on Account Settings

🖥️ DaySmart Beauty & Pet Desktop (Winform)

Click the arrow to learn how to locate your processor ID on the DaySmart Desktop (Winform)

Log in to DaySmart
Click on Tools in the upper left corner
Select Credit Card Setup from the menu

🦜 DaySmart Vet

Click the arrow to learn how to locate your processor ID on the DaySmart Vet Software

Log in to the DaySmart Vet software
Select Settings
Click on the second heading, Payments
In the upper left corner, click Manage Keys

🏒 DaySmart Dash

Click the arrow to learn how to locate your processor ID

The processor ID can not be located within DaySmart Dash. Please contact us if you're unsure of your credit card processor information.

What if I don't fill out the cancellation form?

Click the arrow to learn what happens if the form isn't filled out

⚠️ Please note

The fees mentioned below are CardConnect only; Stripe merchants are not subject to fees

Daysmart does not provide refunds for account fees charged prior to the completion of the cancellation form. To avoid additional charges, ensure the form is filled out promptly or contact Daysmart directly. CardPointe Support is not authorized to handle integrated cancellations.

If the cancellation form is not filled out, then fees will continue for your account on the 2nd of every month. Depending on your account setup, fees can be:

Non-processing fees / Account minimum
PCI non-compliance
Leased device fees

Do Independent service providers need to close their own accounts?

Click the arrow to learn if ISPs need to close their accounts

To make the cancellation process as smooth as possible, we kindly ask that each Internet Service Provider (ISP) fill out their own cancellation form. This helps us keep everything organized since each ISP has its own bank account and tax ID to verify.

When will the account be fully closed?

Click the arrow to learn when the account will be closed

CardConnect

Click the arrow to learn when the CardConnect account will be closed

DaySmart is unable to set or provide an exact date as to when the account will be fully closed. Once submitted, the ticket will be sent to CardPointe for review, and they will close the account once they have completed their review. This can take up to 30 days.

If a cancellation request is submitted after the 14th of the month, monthly fees (including device fees, minimum processing fees, and PCI compliance fees) may still apply for that billing cycle.

Stripe

Click the arrow to learn when the account will be closed

A Daysmart employee will send you the steps to close the account. Once you complete those steps, your Stripe account will be fully closed.